Learning to Confront Effectively without Ruining Relationships

LIVE: Thursday, March 13, 2025
2:00 - 3:30 PM Eastern
1.5 hours

Very often people are hesitant to confront an issue because they are not confident in their skills to do so constructively and they are fearful it hurt their relationship with the person they are confronting. This highly interactive workshop will help participants build more confidence in their ability to confront in a good way and learn and practice the "Help Me Understand" style of confronting.

Learning Objectives:

  • Participants will be able to articulate six reasons we hesitate to confront
  • Participants will be to identify four outcomes when we don't confront
  • Participants will learn and practice a seven-step model of constructive confrontation


CYC Certification Competency Domain:  Relationship and Communication

NO COST CEUs - The Association for Child and Youth Care Practice (ACYCP), Child and Youth Care Certification Board (CYCCB), and Academy for Competent Youth Work (ACYW) are working with the Indiana University School of Social Work to provide free CEUs for attending this webinar. The course content has been submitted for approval so that CEUs will be in place by the time the training is held.

Indiana University students, faculty, and staff who have an Indiana University email address receive free admission to this LIVE webinar.  Click HERE to get your free access code.

ACYCP Members receive a discount.  Please contact Michael Mitchelor the CYC Office to get the discount code.  We will respond within 48 hours.

1.5 Class Hours

Created by

Frank Delano, LMSW

Frank has over 40 years' experience in a wide variety of roles in Child and Youth Care including Child Care Worker, Unit Director, and Senior Manager. He also spent 20 years as an adjunct faculty member in the Fordham University Graduate School of Social Service. He has published and trained extensively on supervision, leadership, cultural appreciation and a wide variety of other topics. Frank has presented at numerous National and International Conferences and agencies in 9 different countries. 

Noor Almaoui, LMSW

Noor Almaoui, LCSW is a Clinical Supervisor at Sycamores in Los Angeles. She is a tri-lingual professional who has also worked providing a variety of services to adolescents at Casa Pacifica, Homeless Heath Care, and as owner of Universal Ethos, Inc. Noor has presented at a variety of agencies in California, New York and Dublin as well as presenting at Child and Youth Care Conferences in the USA Canada and Ireland, including the 2024 ACRC Conference.