Coaching vs. Managing Your Staff 

"Good supervisors give answers, excellent supervisors ask questions, the great ones know what questions to ask".  Join Frank Delano and Noor Almaoui for this highly interactive webinar where you will learn the intricacies of coaching and its advantages from some of the best
coaches  in the CYC Field.

 The key to nurturing and developing quality staff is to focus on a “coaching style” of supervision and leadership. This workshop will help you to identify the differences between a 'management' and a 'coaching' approach, will present strategies to enhance coaching skills as well as developing and practicing coaching conducive questions to help maximize growth and retention in your organization.  

Learning Objectives:

  • Participants will be able to articulate 4 differences between and coaching 
       style of supervision and a managing style of supervision.
  • Participants will be able to identify 3 benefits of a coaching style.
  • Participants will develop at least 4 effective coaching questions to use in
  • Participants will be able to articulate 4 characteristics of a coaching

CYC Certification Competency Domain:  Relationship and Communication

ACYCP Members get a discount.  Please contact Michael Mitchelor the CYC Office to get the discount code.  We will respond within 48 hours.

2 Class Hours

Created by

Frank Delano, LMSW

Frank has over 40 years experience in a wide variety of roles in Child and Youth Care including Child Care Worker, Unit Director, and Senior Manager. He also spent 20 years as an adjunct faculty member in the Fordham University Graduate School of Social Service. He has published and trained extensively on supervision, leadership, cultural appreciation and a wide variety of other topics. Frank has presented at numerous National and International Conferences and agencies in 9 different countries. 

Noor Almaoui, LMSW

Noor Almaoui, is a biracial, trilingual world traveler. As a Licensed Clinical Social Worker, she has had experience working directly with vulnerable populations such as foster youth, at risk children and families and adults experiencing homelessness throughout Southern California.

Noor completed a Bachelor’s degree in Psychology and Masters in Social Work at California State University, Northridge. Noor began her career at Casa Pacifica in Ventura County as a behavioral therapist working with foster youth and at-risk children and families. While at Casa Pacifica, she also took on positions as a clinical case manager for the agency suicide prevention hotline program as well as case manager for the intensive family services program, preventing families from further involvement in the child welfare system. Noor later moved to Los Angeles County and conducted professional trainings for social service providers on important topics such as cultural diversity, burnout prevention, harm reduction and overdose prevention throughout the county. Noor returned to direct line service and worked as a mental health consultant for a multidisciplinary team which consisted of conducting crisis management and temporary therapeutic support to help individuals experiencing homelessness link to housing and supportive services throughout LA County.

Noor has conducted long-term individual therapy with a wide range of age groups and is currently a Clinical Supervisor for various community based mental health programs, such as Wraparound and Full Service Partnership, at Hathaway-Sycamores Child and Family Services in Los Angeles County.